An AI tutor for each academy: answers from your syllabus, not from the internet
How the LearnSuite chat and voice tutor works: it learns only what you publish, answers in the learner's language, hands over to you, and what it does not do.
By The LearnSuite team · · 5 min read
Anyone who teaches their own method knows the scene: it is eleven at night, a learner gets stuck on module 3 and sends a message. If you do not answer, they cool off. If you always answer, you have no life. The LearnSuite tutor exists for the middle ground: the one-off questions, the repeated ones, the ones already answered inside your own lessons.
This article explains what it is, how it is fed, what the learner sees, what the instructor sees and, above all, what it does not do. If your underlying problem is support eating your evenings, the full analysis is in how to give personal support without burning out.
What it is, exactly
Each academy has its own assistant. For every paid course a specific one is created as well, so a learner on the beginner course does not get answers written for the advanced one. It is not a generic chatbot with access to the whole internet: it works from a knowledge base built from what you have published.
That has one important practical consequence: it only learns what is published. When you publish a version of a course, the knowledge base updates to match. A draft lesson is invisible to it. If you fix a figure and republish, the tutor stops repeating the old one.
What the learner sees
- A floating widget inside the lesson, not a separate page.
- Only learners with access to that course see it. Access is checked with a short-lived credential (15 minutes) tied to that assistant, so a copied link does not open the tutor to someone who has not bought.
- It answers in the learner's language. If your course is in Spanish and she uses the platform in English, the answer arrives in English.
- It can read the answer aloud. It also accepts voice notes as input, handy when a doubt is easier to say than to type.
What there is not is a real-time voice conversation, like a phone call. Today the tutor writes, can read its answer aloud and accepts a voice note from you. If you want to talk to an actual person, that is what paid 1:1 sessions are for.
What happens when it does not know
A tutor that makes things up is worse than none. So it is designed to hand over to the instructor when the question cannot be settled from the syllabus: the query is escalated and you receive a periodic summary of what has been asked.
That summary is the most valuable part for the person teaching. The questions the tutor cannot answer are a free list of what your course is missing: a lesson you explain badly, a step you take for granted, a term you never define. Read it as a product report.
An example with numbers
Picture a technical training academy with 300 active learners. If each sends an average of two questions a month, that is 600 messages. Suppose half are repeats (where is the material, how is this step done, what does this term mean). That is 300 replies you do not write. At three minutes each, about 15 hours a month. The figures are hypothetical and yours will depend on your course, but the order of magnitude is the point: the tutor absorbs the repetitive so that you handle what needs judgement.
This ties into a bigger problem: depending on the course, a large share of learners quit before finishing, and a question left unanswered in time is one of the commonest causes. We cover it in why learners drop out before finishing.
Usage allowance
The tutor has a monthly usage allowance per academy, which depends on the plan. The logic: a conversation counts when the learner sends their first message in it during the month, not when she opens the chat. The owner gets email alerts and a banner in the dashboard as the limit approaches, and if it runs out the tutor replies with a fixed pause message in the learner's language instead of generating more answers. I will not promise a specific figure here: check your dashboard, where you see the month's usage.
What it does not do
- It does not replace the instructor. It answers one-off questions from your knowledge base. It does not mark work, assess an individual learner's case or give personal feedback.
- It does not know what you have not published. Not what you said in a private session, nor what sits in a separate document.
- It is not a guarantee of accuracy. It is a language model grounded in your content. Review the conversations from the first weeks and improve the lessons where it falls short.
- No real-time voice. It writes, reads aloud and takes voice notes.
How to get started
- Publish your course. With nothing published, there is nothing for the tutor to know.
- Check in the dashboard that the academy assistant and the course assistant exist and that the widget shows in the lesson.
- Play the learner: try five real questions you always get and see what it says.
- Read the first summary of escalated questions and fix the content.
Which plan includes it
The chat and voice tutor is included in all plans. The Professional plan costs €297 a month billed annually (or €356.40 month to month) and includes up to 500 active learners. Details are on pricing, with a 14-day trial.
Where LearnSuite is not the best choice
If you need a community where members answer each other, or a tutor that marks exercises and grades them, this is not that. And if your course is very small (ten lessons and twenty learners), answering yourself is probably cheaper and better than setting anything up. The tutor pays off when there is volume and repeated questions.